30 days money-back guarantee
Free shipping on orders over 79.90€
Pay in installments
Register your return. Go to our returns portal via the link: https://www.swedemount.com/en/retur/
Enter your order number and the email address used during the purchase. Then select the products you wish to return and specify the reason for the return.
Once the return is registered, you’ll receive instructions on how to send the item back. In most cases, you’ll receive a digital return shipping label or a QR code that can be scanned at the drop-off location.
Pack the items carefully, preferably in the original packaging. Then drop off the package at the designated pickup location using the shipping label or QR code.
Once we have received and approved your return, the refund will be processed via the same payment method used for the purchase. Processing times may vary depending on the payment method.
Our processing time is normally up to 14 business days from the time you send your item back until it is processed by us. Once your return has been registered, you will receive an email from us with your return confirmation details..
As a Swedemount customer, you have the right to exercise your right of withdrawal. The items must be in their original condition, and the return must be made within 30 days of receiving your order. The right of return also applies to swimwear and underwear. For returns or exchanges, the item must be unused, have all tags attached, and be returned in its original packaging.
If you have received a damaged or defective product, you have a 3-year right to file a complaint. Just like with a return, you can submit your complaint through our returns portal via the link: https://www.swedemount.com/en/retur/
Enter your order number and the email address used at the time of purchase. Then select the product you wish to return and specify the reason for the return. It is also mandatory to attach a photo clearly showing the defect on the product.
Once we have approved the return, you will receive an email with instructions on how to send the item back. In most cases, you will receive a digital return shipping label or a QR code that can be scanned at the shipping agent.
If you wish to exchange, you must place a new order for the item you wish to exchange for. You will be credited for the item you return. You are responsible for the shipping cost of 9,99 Euro.
